Privacy policy
Privacy Policy – Henö • between lake & forest
At **Henö – between lake & forest**, protecting your personal information is a top priority. This privacy policy explains how we collect, use, share, store, and protect your personal data when you visit our website (**heno.holidayfuture.com**) or contact us directly.
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### 1. Consent
By using our website or providing us with personal information, you consent to the collection, use, and disclosure of your data as described in this policy.
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### 2. Privacy Officer
In accordance with Quebec’s **Law 25**, the following person is designated as the **Privacy Officer** for Henö:
**Laurence Parent**
📧 infoheno55@gmail.com
You may contact her with any questions or requests related to your personal data.
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### 3. Information We Collect
We may collect the following types of personal information:
* First and last name
* Email address
* Phone number
* Stay dates and preferences
* IP address and browsing data
* Content of your messages or inquiries
This information may be collected when you:
* Fill out a booking or contact form
* Communicate with us by email or social media
* Browse our website
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### 4. How We Use Your Information
We use your personal information to:
* Manage booking requests
* Send you relevant information before, during, and after your stay
* Respond to your inquiries
* Improve our website and services
* Prevent fraud or misuse
* Comply with legal obligations
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### 5. Sharing with Third Parties
We do **not sell** your personal information. However, it may be shared with trusted third-party service providers (e.g., booking platforms, website hosting) when necessary to fulfill your requests. These third parties are required to respect your data privacy and security.
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### 6. Data Storage and Retention
Your personal information is securely stored for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, the data is securely deleted or anonymized.
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### 7. Your Rights
In accordance with Quebec’s **privacy legislation (Law 25)**, you have the right to:
* Access your personal data
* Request corrections to inaccurate or incomplete data
* Withdraw your consent
* Request the deletion of your data (subject to legal limits)
* Object to or limit certain data processing
* Request **data portability** (coming into effect in September 2024)
To exercise any of these rights, please contact us at:
📧 [heno.chalet@gmail.com](mailto:heno.chalet@gmail.com)
We will respond within a reasonable timeframe, typically within 30 days.
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### 8. Cookies
Our website uses **cookies** to improve user experience, track website usage, and remember preferences. You can adjust your browser settings to block cookies, but some features may not work as intended.
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### 9. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe your child has shared such information, please contact us so we can promptly delete it.
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### 10. Updates to This Policy
This privacy policy may be updated from time to time. Any changes will be posted on this page along with the date of the update.
**Last updated: June 29, 2025**
